Missing a piece?

We take quality control seriously: our puzzles are made in small batches and every one is checked for its piece count before leaving the warehouse. So start by assuming the piece is somewhere in your living room.

With wooden puzzles especially, it can look like a piece is missing as you approach the end. That's actually a good sign. If you're convinced one is missing but you still manage to finish the puzzle – that was exactly the right amount of challenge!

If you reach the end and there is truly a gap, please try this first:

1. Search the area where you were assembling – puzzle pieces are known to hide under tables, chairs and sofas. Don't forget between the cushions.
2. Check nearby rooms too: small, intricate pieces love to hitch a ride on a sleeve or a jumper.
3. Question any family members, friends or pets that look guilty.
4. Give it a few days – missing pieces usually reappear on their own.

Still missing? Write to us at info@creatifwood.com (or use the contact form) with your order number and a photo of the gap, and we'll send you the missing piece.

One important date: to stay covered, report a missing or defective piece within 14 days of receiving your order – even if you're still hoping the sofa gives it back. A quick email with a photo stops the clock; the search can continue after.