Shipping policy
Where we ship from. Every order ships from our fulfilment centre in France (La Ruche Logistique, Voie Communale 4, 21320 Créancey) – never dropshipping.
Dispatch. Orders are handed to the carrier within 24 hours on working days (Monday–Friday). Orders placed before 10:30 ship the same day; later orders ship the next working day. You will receive a confirmation email with your tracking number at dispatch.
Carriers. Depending on your destination and parcel size, we ship with Colissimo or one of our partner carriers (DPD, Mondial Relay, UPS and others).
Delivery times (working days, after dispatch – indicative, not guaranteed):
- France: 2–4 days · free home delivery from €40
- Belgium & Netherlands: 2–3 days
- Germany & United Kingdom: 2–4 days
- Rest of Europe: 3–10 days
- USA & Canada: 5–10 days
- Australia: 7–10 days
Times exclude public holidays and customs processing. Shipping costs for orders below the free-delivery threshold are shown at checkout before you confirm your order.
Outside mainland France. Orders delivered outside mainland France may be subject to local taxes and customs duties, which are entirely at the recipient's charge. The carrier may request these at delivery.
Parcel late? First check your tracking link. One or two working days of delay usually means a transport incident (weather, sorting error) – the parcel is on its way. If your parcel has not arrived more than 4 working days after dispatch, contact us at with your order number and we will chase the carrier for you – as the seller, delivery to you is our responsibility and we will resolve it.
Damaged on arrival? Note your reservations with the carrier at delivery if you can, then send us photos of the parcel and the damage at within 3 days of receiving your order. We will replace the damaged pieces or the product, or refund you.